Privacy og cookies

Last Updated: October 23, 2023

1. Introduction

This privacy statement applies to Litteraturhuset.no and all information collected through our website. By using this website, you consent to our use of cookies and the processing of your personal information in accordance with this statement.

2. Information We Collect

2.1 Personal Information

The website Litteraturhuset.no does not collect any personal information that can be directly or indirectly linked to you as an individual, such as your name, address, email address, phone number, and social security number.

If you choose to subscribe to our newsletter, we collect the following personal information:

• Your email address
• Your selected interests
• Read more about the newsletter service under Third-Party Solutions.

2.2 Information about Your Visit

We collect non-personal information about your visit, including:

• Your IP address
• The web browser you use
• The operating system you use
• Which other websites referred you to Litteraturhuset.no
• Which pages you visit on our website
• Date and time of your visit
• Duration of your visit to each page
• The language you use in your browser

2.3 Cookies

Litteraturhuset.no uses cookies to enhance the user experience. By using this site, you consent to our use of cookies. Cookies are small text files stored on your computer or mobile device by the browser you use to improve functionality, monitor website usage, and for other purposes. A cookie belongs to a specific website and cannot be read by other websites. The contents of a cookie vary but typically include ID keys that enable user settings storage or remembering a user who has previously visited the website.

You can configure your browser to delete cookies stored on your hard drive. If you wish to do this, please refer to your browser's user guide. Temporary cookies (session cookies) are stored in the browser itself and are deleted when you close the browser.

3. Third-Party Solutions

Matomo Analytics

Litteraturhuset.no uses Matomo Analytics (formerly Piwik) to gather information when you visit our website. Matomo Analytics is a "privacy-first" solution designed to perform website analysis while preserving visitor anonymity and privacy.

Matomo Analytics is developed to comply with strict privacy laws such as GDPR, HIPAA, CCPA, LGPD, and PECR. By using Matomo, we ensure that all collected data remains private and is owned by us. Matomo offers advanced privacy protections, including an opt-out mechanism for users who prefer not to be tracked, configuration options for data storage of raw data and aggregated reports, IP address anonymization, and respect for DoNotTrack settings.

We configure Matomo to avoid processing personal information or personally identifiable information and set shorter expiration dates for tracking cookies. Our Matomo implementation also disables visit logs and visitor profiles, and we do not track users across multiple websites unless explicitly enabled.

Matomo can be used without requiring user consent, enhancing privacy by not following visitors over extended periods. We are committed to respecting the privacy of our users and customers, and Matomo Analytics aligns with this commitment.

Learn more about how their solution works and what data they collect on Matomo Analytics' websites.

Make

Litteraturhuset uses the Make service to distribute newsletters. Make stores all personal information in Norway. When you subscribe to our newsletter, you consent to Litteraturhuset using your email address to send you information about upcoming events and other news. We send newsletters 1–2 times a week, and you can unsubscribe at any time using the unsubscribe button at the bottom of all newsletters. Our email lists are strictly confidential and are stored on a Norwegian server. The newsletter provider allows Litteraturhuset to track your opens and clicks in the newsletter.

The Make service has the capability to store other identifiable personal information such as names, phone numbers, addresses, and gender, but Litteraturhuset has chosen not to collect and use this information for our newsletters.

For more information, see information about personal data on Make's website (in Norwegian)

TicketCo

Litteraturhuset uses the TicketCo service for ticket sales. Ticket sales and payments are not processed on Litteraturhuset's website but through TicketCo.

When you use TicketCo's services or allow someone to use the services on your behalf, you consent to TicketCo collecting, storing, using, and processing your personal information. TicketCo may transfer personal data to affiliated companies, subcontractors, and contract partners, including the organizer from whom you have purchased tickets, in this case, Litteraturhuset.

For more information, see TicketCo's Terms and Conditions for End Users

Algolia

Litteraturhuset.no uses the Algolia service for our search function. When you use the search function on the website, Algolia stores cookies to enhance the user experience. The search function does not collect identifiable data about you.

For more information, see Algolia's privacy policy

YouTube Player

Our website uses embedded videos from YouTube. When you visit pages with embedded YouTube players, even if you do not play these videos, YouTube may collect data about you, use cookies, integrate additional third-party tracking tools, and monitor your interaction with the embedded content. This includes tracking your interaction with the embedded content if you have an account and are logged into YouTube.

If you wish to minimize data collection from YouTube, you can choose not to interact with the embedded videos.

For more information on how YouTube uses data, please visit YouTube's privacy policy

Microsoft Forms

We use Microsoft Forms to collect various types of information, including names, email addresses, responses to forms, and uploaded attachments. Forms are used for various purposes, such as applying for a place at Skriveloftet, registering for school visits, and receiving feedback from tenants.

This data is only used for the specified purposes and is not shared with third parties without your consent unless required by applicable laws or regulations. We take the security of your data seriously and use appropriate technical and organizational measures to protect it. Your data is stored as long as necessary for the specified purpose and is deleted in accordance with our guidelines when no longer required.

According to Microsoft, Microsoft Forms complies with the GDPR's privacy regulations.

Learn more on the security and privacy page on Microsoft Forms

4. Purpose of Data Collection

Personal information can only be processed for specific and stated purposes and shall not be sold to third parties.

Litteraturhuset collects personal information for the following purposes:

• To provide information about events, services, prices, or other information about our business.
• To process your order and deliver services.
• To send you important updates and information about events.
• To improve our website and offer a better user experience.
• To respond to your inquiries and questions.
• To comply with legal obligations.

5. Your Rights

Under applicable personal data legislation, you have the right to request access to your personal information being processed:

• Incorrect personal information can be corrected.
• You can request that Litteraturhuset terminates the processing of, or deletes, your personal information.
• You can withdraw consent for certain types of processing (where consent has been given).
• You can request limited personal data processing.
• You can exercise your right to data portability.
• You can complain about the processing of your personal information.

Please contact us directly in such cases. In some cases, we may not be able to fulfill a request, such as deletion or limitation, if we are legally required to retain the details or need to protect our legal interests. We may request further information from you if necessary to confirm that the request is coming from you and not other individuals seeking access or control of your personal information. If you believe that your personal information is being processed in violation of applicable law, you can file a complaint directly with us or the Norwegian Data Protection Authority.

6. Information Storage

We delete your personal information when it no longer serves the purpose for which it was stored, provided that Litteraturhuset does not need to store the information due to legal or regulatory obligations or government regulations, decisions, requests, or policies.

7. Privacy Policies

We store and process personal information in accordance to current personal data legislation. See the Norwegian Data Protection Authority's pages for more information

In the EU/EEA, the new General Data Protection Regulation (GDPR) applies from July 2018.

8. Information Security

Litteraturhuset aims for a high level of security for your personal information and has implemented the best technical and administrative security measures for this purpose to protect your personal information from accidental or unlawful deletion, loss, alteration, or unauthorized access.

Litteraturhuset.no uses HTTPS communication for encrypted and secure data transmission between you and us. Credit card numbers are not stored by Litteraturhuset, and all card transactions take place externally with authorized payment service providers.